Questions & Answers
Answers to the questions our customers ask most often.
How much does it cost?
Rental starts at just 200 CZK. You'll find all prices and example calculations in the price list.
How do I reserve a seat and how far in advance?
Choose a seat in the catalog and click the "Reserve" button, or write to us using the contact form. Let us know the dates you need the seat for. Before school holidays (summer, spring or any other), demand for seats is high, so we recommend booking well in advance.
Can I come by any time, or do I need to arrange a visit in advance?
We are open every day from 8:00 to 20:00. We are at home most days, but since we sometimes go to the office, please always arrange a specific time with us in advance — whether you just want to have a look at a seat or rent one straight away. Then we'll be sure to be there for you.
Where can I find you and is there parking?
You'll find us at Včelínek 317/18, Ostrava-Hošťálkovice. We live on a quiet street in a residential area of family houses. You can park right in front of our house or nearby.
What is ISOFIX and how do I know if my car has it?
ISOFIX is a pair of solid metal anchor points built directly into the car's body. The seat simply clicks into them and stays firmly in place. You'll find them on the rear seats, in the gap between the seat cushion and the backrest. Try sliding your hand into this gap — if you feel two metal loops about 28 cm apart, you have ISOFIX. The spot is often also marked with a small label or a plastic cap saying "ISOFIX" or showing a child seat symbol. If you don't have ISOFIX, don't worry — most of our car seats can be safely installed using the car's regular three-point seat belt. Each seat in the catalog shows how it is installed.
How do I install the seat in my car?
For every seat in the catalog you'll find a link to an installation guide (video) and a PDF manual. We'll also be happy to show you how to install the seat correctly at handover.
How can I pay?
You can pay by card, in cash or by QR code. We prefer the QR code — it's a regular bank transfer: just scan the QR code in your mobile banking app and confirm the payment.
How much is the refundable deposit and when do I get it back?
The refundable deposit is 1,000 CZK (you can also see it for each seat in the catalog). We usually return it by bank transfer when you bring the seat back undamaged.
How can I contact you?
We prefer the contact form or e-mail at info@autosedackyostrava.cz. We'll get back to you as soon as possible.
Do you have a seat that can be secured with a two-point (lap) belt only?
Unfortunately, we don't have such a seat. All our car seats are installed using the car's three-point seat belt or ISOFIX.
What does the rental agreement contain?
You can view the agreement in advance here: Rental Agreement (PDF). The most important points:
- You pay a refundable deposit when renting. You get it back in full if you return the seat undamaged.
- Do not lend the seat to other people.
- Return it clean and on time, no later than the agreed day. If you need it longer, just let us know — if the seat isn't booked by another customer, we'll be happy to extend your rental.
- Use the seat according to the manufacturer's instructions. You are responsible for correct installation and use.
- If the seat was in the car during a traffic accident, you must tell us. For safety reasons, you may be asked to pay for a new seat, even if no damage is visible.
What are the terms and conditions?
You can find the full text on the Terms and Conditions page. The most important points:
- A submitted order is binding — by confirming it, you enter into a rental agreement.
- If you find a defect, please let us know right away.
- Return the seat on time and in the condition you received it (normal wear and tear is fine).
- In case of destruction, loss or theft, the price of a new seat must be paid.
- If you return the seat early, the price difference is not refunded.